Frequently Asked Questions

Q.  What part of the country do you service?
A.  We travel all across the United States.  We do not go to New York City and try to avoid metropolitan cities
but are willing to meet on the outskirts.

Q.  Do you fill out condition reports?
A.  Yes, full inspections are done at pick up and delivery when the customer is present and a copy of the
condition reports are given to the customer at both times on every personnel vehicle we haul.  

Q.  Do you have insurance that covers vehicles in transit?
A.  Yes, we are fully licensed and insured to cover all vehicles.  Insurance certificates are available upon request.
We are not responsible for any contents placed in the vehicle or any damage those contents cause.

Q.  What type of vehicles do you haul?
A.   All

Q.   Do you allow personal items in the vehicle?
A.   Yes, but only up to 150lbs.  

Q.  When do you pick up and deliver for Florida runs?
A.  We leave Maine on Sundays, arrive in Florida on Tuesday and Wednesday  and arrive back in Maine on the
following Friday or Saturday.  Pick ups and deliveries anywhere between Maine and Florida are determined
using those days.  Hence, if you are going to Florida from Massachusetts your vehicle will most likely be picked
up on Sunday for a Tuesday or Wedne
sday delivery. North of Augusta will be a Friday pick-up for Southbound
Florida.

Q.  Do you pick-up and deliver door to door?
A.  We pick-up and deliver from and to large parking lots in your hometown.  Residential areas normally have
too narrow streets and/or low hanging limbs and power lines.  Most any large parking lot or shopping center will
suffice.

Q.  Do you give updates on when my vehicle will arrive?
A.  Yes, our drivers are equipped with cellular phones and call with estimated pick up and delivery times.  They
also keep in constant contact with the office.

Q.  What equipment do you use?
A.  We use only late model, specialized equipment made by the industry leaders, Peterbilt, Western Star, and
Cottrell.  We, also, use 3 car wedge trailers to help with over-sized vehicles.  This ensures reliability for meeting
the needs of our customers.

Q.  What form of payment do you accept?
A.  We accept cash, check, bank draft, or money orders.  We now accept credit cards Visa, Mastercard &
Discover.  We do not Accept American Express.
Bill's Auto Transport
624 Route 202
P.O. Box 509
Greene, ME 04236
800-420-9569
Tel. (207)946-7262
Fax (888)512-3172
angie@billsautotransport.com